SIN 874-1 Consulting Services

In order to improve the management, organizational and business efficiency of governmental organizations, EDTEC offers a variety of consulting services focused on identifying, developing, implementing, evaluating and documenting improvement efforts. After performing a thorough analysis of current operations, EDTEC, in concert with the client, devises strategies for increasing the performance of the critical tasks of the organization.

EDTEC services include:

Organizational Assessments

EDTEC provides services in organizational assessment and evaluations. By systematic review of an organization through data collection, interviews, document review, and other qualitative information collection, EDTEC assists organizations in comprehending the status of the quality of the organization’s current performance. EDTEC assists clients in defining/redefining organizational mission using discussion groups, focus groups, surveys and other communication strategies; and, aids management in the development of strategic business and action plans including: defining goals; tasks; and, developing performance measures, indicators, milestones and associated deliverables. EDTEC offers teambuilding skill development at the senior management, departmental and program level through small group interactions and training. EDTEC also offers conflict management training and services.

After assisting organizations in defining their mission, goals, associated tasks, and in developing systems for achieving the overall organizational and program goals, EDTEC helps clients devise strategies for institutionalizing this mission through developing communication strategies with staff and by assisting the organization to infusing the mission into daily organizational activities.

Program Evaluations

EDTEC provides program evaluation services to support program planning, program justification decisions, and to identify program improvement opportunities.

In the initial steps, EDTEC identifies, accesses and analyzes pertinent data amassed by an organization to develop an overview of the program's logic and identify issues for further data gathering on performance expectations and outcomes. Additional data is gathered by interviewing knowledgeable stakeholders on key issues. This process enables research questions and objectives to be identified. EDTEC determines appropriate methodologies, evaluates options, and presents an evaluation assessment to the organization. Significant steps include conducting the research, performing data analysis and compiling draft results for consultations with stakeholders. EDTEC then prepares and presents a final report, including findings and recommendations to the client.

Based on the needs of the client, EDTEC can develop in conjunction with the client, systems and procedures that meet the goals of improved performance.

Process Improvement

EDTEC provides consulting services to enhance the quality and performance of many types of business processes in public sector organizations. EDTEC can contribute to improving purpose, vision, and mission establishment processes; strategic direction processes; business planning processes; performance and quality management processes; financial management processes; and proposal development processes.

EDTEC uses proven methods, techniques and theories to identify and exploit opportunities for process improvements based on analysis of data relevant to the current process, including:

• Extracting data relevant to understanding and measuring the current process;
  
• Organizing the extracted data into meaningful information through the use of PC based tools (Access, Paradox, Excel, etc); and
  
• Using analytical skills to analyze the extracted data to identify and anticipate problems impacting performance and effectiveness.
  

EDTEC provides key technical support to management and departmental process improvement teams for business, management and organizational processes, including:

• Actively participating in mapping and documenting process and control procedures;
  
• Preparing reports which the team and management can use to make timely and accurate decisions about process improvements;
  
• Actively engaging with cross-functional teams and management to develop project plans and communicate project status; and
  
• Participating in the development of an improvement plan to permanently resolve or fix the issues/problems.
  

EDTEC is accomplished at transferring learning to client organizations and individuals.