SIN 874-3 Survey Services
EDTEC recognizes that accurate data and qualitative knowledge are
necessary to enable clients to make informed decisions and action
plans for management, organization, and business improvement efforts
affecting their employees, programs, program beneficiaries, and/or
their general business practices. EDTEC provides consultation, assistance
and deliverables associated with survey services by performing or
assisting with all phases of the information gathering process, including
survey design, planning and implementation services, data analysis,
reliability and validity determinations, database administration,
and reporting etc.
Survey Planning Services
EDTEC provides survey planning services that include:
- Initial consultations on overall objective of the information
gathering activity. EDTEC provides consultation services to assist
groups define the goal of each information gathering exercise, and
to ascertain the best collection methodology.
- Focus group testing of potential areas of investigation and question
design. EDTEC uses focus groups to help determine the best methodology
to be employed, areas of investigation that are especially vital
to organizational and process improvement, and to test possible
avenues for further investigation.
Planning, designing, developing, testing and reviewing survey instruments
and questions. Working closely with clients to develop a survey
design that is sensitive to the client's cost and quality expectations,
EDTEC uses post-testing of survey for reliability, validity and
applicability.
Developing a survey design that encompasses sampling, data collection
procedures and instrumentation. Survey sampling includes defining
the universe; researching the universe to determine past response
rates that influence sample selection; randomness when appropriate
to ensure a statistically valid sample group; and pre-/post-contact
to positively influence response rates.
Survey Implementation Services
EDTEC provides survey implementation services that include:
- Individual interviews for data collection—based on the size
of the population to be surveyed, organizations may prefer personal
administration of the survey to tease out additional pertinent information
that may be missed by data collection that relies on written responses
alone. EDTEC provides qualified and experienced staff to administer
surveys both via the phone or in person.
- Printing and Mailing Services – EDTEC utilizes database to
track the printing, distribution and collection of survey instruments
and to make follow-up contact with non-respondents at assigned intervals.
- Development of an electronic delivery system for survey distribution—EDTEC
utilizes web-based technologies to distribute and collect survey
instruments electronically to lower costs and total time for data
collection. Using this technology, EDTEC can electronically populate
a database with respondent answers and begin analysis of data immediately
lowering data entry costs. The system can also request respondents
to submit answers to questions left blank or can prompt a personnel
follow-up contact with respondent to complete the survey.
- Contact to enhance response rates—Response rates can be greatly
improved by pre- and post-contact with the survey population. EDTEC
will devise a strategy that will maximize interest in responding
to the survey among the targeted population through pre-survey and
post-survey contact via the mail, phone, Internet, e-mail and/or
personal contact as needed.
- Collation, review and follow-up contact to ensure completion of
the survey instruments—EDTEC will develop a system to ensure
that respondents who submit surveys with incomplete information
are contacted to determine if any additional data can be gathered.
- Database design for housing of survey data—EDTEC’s Technology
Division specializes in database design for warehousing information
for analysis and distribution. EDTEC advocates for the delivery
of surveys electronically whenever possible, to facilitate direct
collation of data into databases for immediate analysis.
- Database administration for access, analysis and reporting of
data—EDTEC’s Technology Division provides expert administration
and maintenance of databases that can include direct access to data
via web-based applications.
Survey Analysis and Reporting Services
- EDTEC provides quantitative and qualitative survey data analysis
and interpretation support to clients, including computer-based
retrieval, verification, and organization of survey data. Data analysis
includes descriptions of survey methodology and administration;
sample characteristics, representativeness of survey respondents
and data; discussion of non-respondents including their characteristics
and impact on the validity of the data.
- EDTEC writes, compiles, verifies and distributes data analysis,
reports and recommendations. Survey reports assess the reliability
and validity of survey instruments and results, discuss recommendations
and suggestions for follow-up actions to address identified issues,
are prepared in written and multi-media form and include depiction
of data in graph, chart and table forms as appropriate.
- EDTEC's interpretation and presentation of survey findings
may include facilitated discussion and "brainstorming"
activities to support a client's use of the survey results.
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